Fingerprint recognition technology has blind spots to shape products without standards

Recently, the Beijing 12365 Complaint and Reporting Center has received two complaints from fingerprint recognition products in succession, reflecting the need for improvements in the technology of these products and the need for further improvements in services.

Consumer Mr. Zhou reported that he bought a fingerprint attendance machine of a certain brand in the supermarket. After using it for a week, he found that the fingerprints of individual employees could not be identified, which caused trouble for the management of the enterprise. The 12365 staff immediately contacted the manufacturer's technical staff and was informed that the design of this product could not achieve a recognition rate of 100%, and about 5% of the fingerprints could not be recognized. At present, the level of this type of product is such that it belongs to the allowable error range of the product.

A call from Ms. Tianjin An reported that her unit had purchased another brand of fingerprint card punching machine. The machine broke down after just one year of use. Since one week after the "three guarantees" date, the manufacturer insisted on paid repairs at a cost of approximately the product sales 35% of the price.

The unit cannot accept such a high maintenance fee. The staff of the after-sales service department of the manufacturer said that because this type of product is a relatively new type of electronic product, the maintenance process is complicated and the technical content is relatively high. If the circuit board needs to be replaced, the maintenance cost may be higher. Therefore, once the product is out of the "three guarantees" period, the repair must be charged, and the charging standard cannot be reduced for a while.

The relevant person in charge of Beijing 12365 believes that with the advancement of science and technology, the use of high-tech means to manage enterprises is the development direction. The demand for products like fingerprint attendance machine will continue to increase. However, this type of product is still new in China, and it needs to be further improved in technology. It also needs to be developed in supporting parts such as product accessories and maintenance technology. As the market for such products expands and competition intensifies, the relevant departments should formulate corresponding regulations to meet the user's requirements and protect the legitimate rights and interests of users.

The reporter also learned in the interview that, for some time last year, the Beijing 12365 Complaint and Reporting Center was connected to consumer complaints about a fat-loss machine, a weight-loss machine. Consumers report that this type of machine that claims to be "happy fitness and easy to lose weight" not only does not allow you to lose weight quickly, but also has many adverse reactions, such as nausea, vomiting, body aches, etc. Skin disease.

In an interview with reporters, the person in charge said that the advertisement of crazy fat-rejecting body-shaping machine products has the effects of easy weight loss, fat reduction and blood circulation. In fact, if this type of fitness product is not a medical device, it cannot promote weight loss and lipid-lowering effects. If it is a medical device, there is currently no corresponding national standard. For such products, the current quality inspection can only be applied to the standards of household appliances, testing the vibration frequency, power, electrical safety, and cannot review and supervise the effectiveness of publicity. This is the reason for the out-of-control of the advertisements and the supervision of such products has become a fish in the net.

The person in charge said that there are still some manufacturers promoting such products through online shopping malls and TV shopping, and will continue to emerge. Therefore, the supervision of this type of product should start with the standard filing and improve the quality inspection methods. It is also necessary to strengthen the supervision of advertising to avoid misleading consumers with product efficacy.